Frequently asked questions
Everything you need to know about billing and your plan
Can I switch plans at any time? ▾
Yes — you can upgrade or downgrade your plan at any time from your account settings. If you upgrade mid-cycle, you're only charged the pro-rated difference. If you downgrade, the change takes effect at the end of your current billing period.
What payment methods do you accept? ▾
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All payments are processed securely via Stripe. We never store your card details on our servers.
Can I cancel my subscription? ▾
Absolutely — no lock-in, no cancellation fees. You can cancel from your account settings at any time. You'll keep full access to your paid plan until the end of the current billing period, then your account reverts to the Free plan automatically.
Do you offer refunds? ▾
We offer a 7-day money-back guarantee on all new paid subscriptions. If you're not happy within the first week, contact our support team and we'll refund you in full, no questions asked.
What qualifies for Elite Verified status? ▾
Elite Verified is open to anyone who subscribes to the tier. The ✅ badge indicates a paying verified member. For public figures, journalists, or politicians who want additional identity verification, our team will conduct an extra identity review as part of the onboarding process.
Is there a free trial for paid plans? ▾
We don't currently offer a free trial, but we do have a 7-day money-back guarantee which effectively gives you a risk-free week to try any paid plan. The Free tier is also available permanently with no credit card required.